Capture customer feedback in your email exchanges. Allow your customers to rate your customer service emails. Easily evaluate the real-time performance of your customer service team directly in Zendesk using the Nicereply widget.
Sign up for a Nicereply free 30 day trial! Monthly plans start at just $19 for up to 5 users. For more information about our plans and features, visit our website.
Sometimes it’s hard to have full control over all your help desk agents. Nicereply helps you to track quality of your support.
As a customer care manager you have full insight about the performance of your support team. You can see satisfaction feedback stats as a whole across the company and a concrete view of support agentsover time.
Earn happy customers with top-notch customer service!